RIGHT OF WITHDRAWAL
If you are a consumer, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, email us at info@tropicsnarcotics.com with your order number and a clear statement that you wish to withdraw. You may use the model withdrawal form below, but it is not required.
RETURNING ITEMS
Please send the items back within 14 days of notifying us. Items must be unused and in their original condition. Return shipping costs are paid by you. You are only liable for any loss in value caused by handling beyond what is needed to check the item.
REFUNDS
We refund the purchase price, including the original standard shipping cost, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the items back or you have provided proof of return. Refunds are made to your original payment method.
EXCEPTIONS
The right of withdrawal does not apply to live plants, as they are perishable goods that can deteriorate rapidly, or to items made to your personal specifications.
DAMAGED OR DEFECTIVE ITEMS
Your statutory 2-year legal guarantee for non-conformity applies to all products. If an item arrives damaged or defective, please contact us as soon as possible with photos and we will arrange a replacement, repair or refund. For live plants, please report transit damage within 48 hours of delivery so we can assess it.
MODEL WITHDRAWAL FORM
To: NEYCHUR d.o.o., Smlednik 31A, 1216 Smlednik, Slovenia, support@tropicsnarcotics.com
I hereby give notice that I withdraw from my contract for the following goods: [items]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Date: [date]
