Refund policy

Return Eligibility
All products must be in their original condition and packaging and returned within 14 days after delivery to be eligible for a return.

Return Process
To initiate a return, please contact us at info@tropicsnarcotics.com
We will provide you with the necessary information and instructions to complete the process.

Refunds
Once we have received the returned item, we will process your refund.
Refunds will be made to the original payment method used to purchase the item.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@tropicsnarcotics.com

Return Shipping Costs
The cost of return shipping is the responsibility of the customer.

Damaged or Defective Products
If you receive a damaged or defective product, please contact us at info@tropicsnarcotics.com within 14 days of receiving the items, to arrange for a refund or exchange.

Refund Timeframe
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@tropicsnarcotics.com